Privacy policy

Effective Date: 21/05/2025

At TopChunks, your privacy is our priority. We are committed to protecting the personal and business information you share with us when using our services, platforms, and website. This Privacy Policy outlines how we collect, use, store, and protect your information.

Information We Collect

We may collect and process the following types of data:

Contact Information: Name, email, phone number, company name, address
Business Information: Project requirements, business processes, ERP/CRM usage
Account & Authentication Data: Usernames, hashed passwords
Communication Data: Emails, chats, support requests
Usage Data: Website or platform usage analytics, browser/device information
Integration Data: Data synced via third-party services (e.g., Odoo, Firebase, WhatsApp)

How We Use Your Data

We use collected data for the following purposes:

To deliver and maintain our services (Odoo ERP, CRM customization, marketing automation)
To provide technical support and resolve issues
To communicate service updates or marketing communications (only with consent)
To improve our platform performance, security, and usability
To fulfill legal or regulatory requirements

How We Store and Secure Your Data

TopChunks follows industry-leading practices to ensure data security and integrity.

Encryption at Rest: All sensitive data is stored in encrypted format using AES-256 or stronger algorithms.
Encryption in Transit: All communications between you and our servers (including API calls) are encrypted via HTTPS/TLS protocols.
Access Control: Only authorized personnel can access customer data, and strict role-based access control (RBAC) is enforced.
Regular Backups: Encrypted backups are performed regularly and stored securely for disaster recovery.
Monitoring and Alerts: Our infrastructure is continuously monitored for unauthorized access, anomalies, or vulnerabilities.

Third-Party Services and Integrations

We may integrate with trusted third-party platforms (e.g., WhatsApp, OneSignal, Firebase, payment gateways) to deliver specific functionality. These services may collect data in accordance with their own privacy policies.

TopChunks ensures:

Only necessary data is shared.
All integrations are performed securely via encrypted channels.
We do not sell, rent, or trade your data with third parties for marketing purposes.

Data Retention

We retain customer data only for as long as necessary to:

Fulfill service commitments
Comply with legal, tax, or audit obligations.
Support customer support and maintenance agreements

Customers may request deletion of their data at any time, subject to contractual obligations.

Your Rights

You have the right to:

Access your data
Request correction or deletion
Withdraw consent for data processing
Export your data in a machine-readable format

To exercise these rights, please email us at info@topchunks.com.

Cookies and Tracking

We use essential and analytics cookies to:

Improve user experience
Track website performance
Personalize content

You can manage cookie preferences through your browser settings.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

Policy Updates

We may update this policy from time to time. Changes will be posted on this page with a revised effective date. You are advised to review this Privacy Policy periodically for any changes.