Terms of Service

Effective Date: 21/05/2025

Welcome to TopChunks Technologies Pvt. Ltd. (“TopChunks”, “we”, “our”, “us”). These Terms of Service (“Terms”) govern your use of our services, products, websites, and platforms, including but not limited to Odoo development, CRM customization, and marketing automation solutions such as Kewa Marketing.

By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services.

Definitions

Client / You: The individual or legal entity entering into a service agreement with TopChunks.
Services: Refers to all products and services provided by TopChunks, including ERP/CRM development, customization, maintenance, hosting, and marketing automation.
Platform: Includes TopChunks websites, hosted applications, and digital tools such as Kewa Marketing.

Eligibility

To use our services, you must:

Be at least 18 years old
Have the legal authority to enter into a binding agreement
Provide accurate and complete registration information

Scope of Services

TopChunks provides a range of services including:

Odoo ERP implementation and customization
CRM module development and workflow automation
Integration with third-party platforms (e.g., WhatsApp, Firebase, eCommerce)
Marketing automation tools and campaigns via Kewa Marketing
Maintenance and support, including performance monitoring and bug fixing

A detailed scope, timeline, and deliverables are defined separately in individual project proposals or contracts.

Client Responsibilities

You agree to:

Provide timely access to necessary resources, data, and personnel
Review and approve deliverables within agreed timelines
Maintain the confidentiality of credentials and access keys
Use our services in compliance with all applicable laws

You are solely responsible for the accuracy and legality of any data you upload or integrate into our systems.

Fees & Payment Terms

Project and service fees are outlined in official proposals or contracts
Payments are due as per the agreed milestones or monthly/annual cycles
Late payments may result in suspension or limitation of service access
All fees are exclusive of applicable taxes unless stated otherwise

Data Security & Privacy

TopChunks is committed to protecting your data. We:

Encrypt data at rest and in transit
Maintain strict access controls and monitoring
Regularly audit our systems for vulnerabilities

For full details, please refer to our Privacy Policy.

Intellectual Property

Unless otherwise agreed:

All custom code, configurations, and workflows developed by TopChunks are owned by the client upon full payment.
Kewa Marketing and other proprietary platforms remain the intellectual property of TopChunks, provided to you under a limited, non-exclusive license.
You retain all rights to your data and content.

Third-Party Services

We may use or integrate third-party services (e.g., cloud hosting, messaging APIs). You acknowledge and agree that:

TopChunks is not liable for service outages or data loss resulting from third-party providers.
Use of third-party services is subject to their own terms of use and privacy policies.

Termination

Either party may terminate the service agreement:

With 30 days’ written notice
Immediately upon material breach of these Terms
If the client fails to pay fees or misuses the service

Upon termination:

All client data will be returned or deleted as per the Data Retention Policy
Access to the platform and services will be revoked
Outstanding payments remain due

Limitation of Liability

TopChunks is not liable for:

Indirect, incidental, or consequential damages
Data loss not resulting from our negligence
Downtime caused by third-party service failures

Our total liability for any claim will not exceed the amount paid by the client in the past 3 months of service.

Warranties and Disclaimers

We aim to deliver high-quality, reliable services but do not warrant that:

Services will be error-free or uninterrupted
All bugs or issues can be resolved instantly
Services will meet every specific business requirement without customization

All services are provided “as is” and “as available”.

Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, Telangana.

Amendments

TopChunks reserves the right to update or modify these Terms at any time. Clients will be notified of material changes via email or platform notification.